999bb Terms & Conditions

1 Introduction

Welcome to 999bb. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("User", "Player", "you") and 999bb ("we", "us", "our", "the Platform"), the operator of the online casino and sports betting service accessible at https://999bb.io and all associated subdomains, mobile applications, and digital touchpoints (collectively, the "Platform").

By accessing, browsing, registering an account on, or placing any wager through the 999bb Platform, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety, along with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and, if applicable, close your account. Continued use of any part of the Platform following the effective date of any amendment to these Terms shall constitute your acceptance of those amendments.

2 Eligibility & Registration

To register and maintain an active account on 999bb, you must satisfy all of the following eligibility criteria at the time of registration and throughout the duration of your account:

• You are at least 21 years of age. 999bb strictly prohibits access by individuals under the age of 21. Any account found to have been opened by a person under 21 will be immediately suspended, all winnings will be forfeited, and any deposited funds may be returned at our sole discretion.
• You are acting on your own behalf and not as an agent or nominee for any third party.
• You are not a resident of any jurisdiction in which accessing or using online gambling services is unlawful. It is your responsibility to determine the legality of online gambling in your jurisdiction before registering.
• You have not previously had an account suspended or terminated by 999bb for any violation of these Terms.
• You are not a current employee, contractor, director, or close family member of an employee of 999bb or any of its affiliated entities, game providers, or payment processors.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid email address. Providing false or misleading registration information constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of funds.

3 Account Responsibilities

Each user is permitted to hold one (1) account on the 999bb Platform. The creation of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of all associated balances.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any two-factor authentication codes. You must not share your account credentials with any other person. 999bb accepts no liability for losses arising from unauthorised access to your account where such access resulted from your failure to maintain adequate credential security.

You must notify 999bb immediately at [email protected] if you suspect that your account has been accessed without your authorisation. 999bb will take reasonable steps to investigate and, where appropriate, suspend account access pending investigation.

It is your responsibility to keep your account information — including email address, contact number, and residential address — up to date. Outdated contact information may delay identity verification, withdrawal processing, or support assistance.

999bb reserves the right to perform identity verification checks (KYC — Know Your Customer) at any stage of the account lifecycle, including at registration, prior to processing withdrawals, or upon detection of unusual account activity. You agree to provide all documentation reasonably requested to satisfy these checks, including government-issued photo identification and proof of address.

4 Deposits & Payments

999bb accepts deposits via the following payment methods available to Bangladeshi players: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳200. Maximum deposit limits may apply and may vary by payment method and account verification status.

All deposits must be made from payment accounts or instruments that are registered in your own name. Deposits made from third-party accounts or instruments are not permitted and may result in account suspension and reversal of the deposit.

Deposit transactions are typically credited to your 999bb account balance instantly upon confirmation from the relevant payment provider. 999bb is not responsible for delays caused by third-party payment processors, network outages, or technical issues outside our control.

All deposited funds are held in a segregated account and are not used for any operational purpose. Your deposited balance is always available for gameplay or withdrawal, subject to any applicable wagering requirements attached to accepted bonuses.

5 Withdrawals

Withdrawal requests may be submitted at any time through your 999bb account dashboard. The minimum withdrawal amount is ৳500. Maximum withdrawal limits may apply and will be communicated in your account settings.

Withdrawals are processed to the same payment method used for your most recent deposit, subject to the availability of that method. 999bb reserves the right to process withdrawals via an alternative method where necessary and will notify you in such cases.

Before any withdrawal is processed, 999bb may require you to complete identity verification (KYC). This process requires submission of a government-issued photo identification document (e.g., National ID card, passport) and proof of residential address. Failure to provide requested documentation will delay withdrawal processing.

The average withdrawal processing time is 15 minutes once all verification requirements have been satisfied. However, processing times may extend in cases where additional verification is required, during periods of high volume, or where a transaction is flagged for security review.

Any funds deposited but not subject to any wagering activity may be subject to an administrative review prior to withdrawal. 999bb reserves the right to charge an administrative fee for withdrawals of deposited funds where no meaningful gaming activity has taken place.

6 Bonuses & Promotions

999bb offers a range of bonuses and promotional offers to eligible registered players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, Eid, Pohela Boishakh, and ICC tournaments. All bonuses are subject to the specific terms and conditions stated at the time of the offer, which supplement these general Terms.

Unless otherwise specified in the individual bonus terms, the following general conditions apply to all bonuses:

• Bonuses are available to one account per person, household, device, or IP address.
• Bonus funds are added to a separate bonus wallet and are not withdrawable. Only winnings generated from wagering bonus funds — and only after all wagering requirements have been satisfied — may be transferred to your withdrawable balance.
• Wagering requirements must be completed within the specified validity period. Bonus funds and associated winnings that remain unwagered at expiry will be removed from your account.
• 999bb reserves the right to withdraw any bonus offer at any time without prior notice and to modify wagering requirements on active bonuses where reasonably required to prevent abuse.
• Bonuses are intended for recreational use only. Any systematic exploitation, abuse, or coordinated multi-account bonus farming will result in account suspension and forfeiture of all bonus-related funds.

7 Betting & Gaming Rules

All bets and wagers placed on the 999bb Platform are subject to the specific game rules applicable to that game or market, which are displayed within the game interface or sports betting section. Players are responsible for understanding the applicable rules before placing any wager.

All casino games offered on 999bb use certified random number generation (RNG) technology supplied by the respective game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The integrity of game outcomes is governed by the relevant studio's certification and is not subject to manipulation by 999bb or any player.

For sports betting, 999bb reserves the right to:

• Void any bet placed on a market that is subsequently identified as having been offered in error.
• Limit bet amounts on any market at its sole discretion.
• Suspend any market prior to the commencement of an event if circumstances require.
• Apply late settlement adjustments in the event of official match result corrections by governing bodies such as the ICC, BPL governing authority, or FIFA.

Players acknowledge that sports betting involves an element of risk and that past performance does not guarantee future results. 999bb does not provide any gambling advice and accepts no responsibility for financial losses incurred through sports betting activities.

8 Prohibited Conduct

The following conduct is strictly prohibited on the 999bb Platform and may result in immediate account suspension, permanent ban, and forfeiture of all funds:

• Opening or operating more than one 999bb account simultaneously or sequentially.
• Using any automated software, bots, scripts, algorithms, or artificial intelligence tools to interact with the Platform in a manner inconsistent with natural human gameplay.
• Colluding with other players in any game to gain an unfair advantage, including in live dealer tables.
• Exploiting software bugs, glitches, or errors in game mechanics. Any winnings derived from exploiting known or unknown software errors are not considered legitimate and will be reversed.
• Engaging in money laundering, structuring, or any other activity intended to disguise the origin of funds through gambling transactions.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the 999bb Platform, its software, or its security infrastructure.
• Providing false identity information or documentation during the registration or KYC process.
• Using the Platform in any manner that violates applicable law in your jurisdiction.

9 Intellectual Property

All content on the 999bb Platform — including but not limited to the 999bb brand name, logo, trademarks, trade dress, website design, graphics, text, software, code, game interfaces (excluding third-party game studio content), and all other materials — is the exclusive intellectual property of 999bb or its licensors and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, recreational gaming purposes in accordance with these Terms. This licence does not include any right to:

• Reproduce, copy, distribute, or commercially exploit any Platform content without prior written consent from 999bb.
• Use the 999bb brand, logo, or trademarks in any manner without explicit written authorisation.
• Create derivative works based on any Platform content.
• Frame or mirror any portion of the Platform on any other website or digital property.

Game content provided by third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) remains the intellectual property of the respective studio and is subject to that studio's own intellectual property protections.

10 Limitation of Liability

To the fullest extent permitted by applicable law, 999bb and its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds, winnings, or profits.
• Loss of data or account access.
• Service interruptions, Platform downtime, or technical errors.
• Losses resulting from reliance on inaccurate information displayed on the Platform.
• Losses resulting from the actions of third-party payment processors, game studios, or network providers.

The Platform is provided on an "as is" and "as available" basis. 999bb makes no warranties, express or implied, regarding the reliability, accuracy, suitability, or fitness for purpose of the Platform or any of its content.

In jurisdictions where limitation of liability clauses are subject to statutory constraints, 999bb's total aggregate liability to any user shall not exceed the total amount of deposits made by that user in the 12 months immediately preceding the event giving rise to the claim.

11 Responsible Gaming

999bb is firmly committed to promoting responsible gambling practices. We recognise that while the vast majority of our players enjoy gaming as a form of entertainment, a minority may experience difficulties in managing their gambling activity. It is our obligation — and our genuine commitment — to provide robust tools and support to help those players.

Every registered 999bb account has access to the following responsible gaming tools through the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session Time Reminders: Set automatic reminders at specified intervals during gaming sessions to prompt you to review your activity.
• Cooling-Off Period: Take a temporary break from the Platform for a defined period (24 hours, 7 days, or 30 days). During a cooling-off period, login access is suspended.
• Self-Exclusion: Apply a permanent or long-term self-exclusion from the Platform. Self-exclusion is irreversible for its specified duration and prevents all account access and marketing communications.

All 999bb players are reminded that gambling should be treated as entertainment and not as a source of income. Never gamble more than you can afford to lose. If you are concerned about your gambling behaviour, please contact our support team immediately.

12 Suspension & Termination

999bb reserves the right to suspend, restrict, or permanently terminate any account at its sole and absolute discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Suspected or confirmed fraudulent activity, money laundering, or criminal conduct.
• Failure to complete identity verification within a reasonable timeframe following a request.
• Discovery that the account holder is under 21 years of age.
• Regulatory, legal, or compliance requirements that necessitate account closure.
• Discovery of multiple accounts held by the same individual.

Upon account termination for cause, 999bb reserves the right to forfeit any bonus balances, pending withdrawals attributable to bonus funds, and any winnings arising from prohibited conduct. Genuine deposited funds that are not subject to any dispute will be returned to the account holder via the original payment method, subject to completion of identity verification.

You may close your 999bb account voluntarily at any time by contacting our support team. Voluntary account closure does not affect any pending withdrawal requests that were submitted and verified prior to the closure request.

13 Privacy & Data

The collection, storage, processing, and use of your personal data by 999bb is governed by our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

999bb collects personal data for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the provision of customer support. We do not sell your personal data to third parties for marketing purposes.

All personal data held by 999bb is protected by 256-bit SSL encryption and stored on secured servers with restricted access. We retain personal data for the minimum period required by applicable legal and regulatory obligations.

You have the right to request access to your personal data, request correction of inaccurate data, and, in certain circumstances, request deletion of your data. Please contact us at [email protected] to exercise any of these rights.

14 Amendments

999bb reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will endeavour to provide reasonable notice by displaying a prominent notice on the Platform or by sending an email to your registered email address prior to the changes taking effect.

The most current version of the Terms will always be accessible on the Platform. The date displayed in the "Last Updated" notice at the top of this document indicates when the most recent revision was made. You are responsible for reviewing the Terms periodically to stay informed of any updates.

Your continued use of the Platform following the effective date of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not accept any amendment, you must cease using the Platform and contact support to close your account.

15 Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising in connection with these Terms or your use of the 999bb Platform shall first be referred to 999bb's customer support team for resolution. 999bb is committed to resolving disputes fairly and transparently and will endeavour to address all complaints within a reasonable timeframe.

If a dispute cannot be resolved through our internal support process, both parties agree to pursue resolution through binding arbitration before litigation. Details of the arbitration process will be provided upon request by contacting [email protected].

Nothing in these Terms affects any statutory rights that you may have as a consumer under the laws of your jurisdiction that cannot be excluded or limited by contract.

16 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the 999bb Platform, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through your logged-in account dashboard
• Response Time: We aim to respond to all email enquiries within 24 hours (Bangladesh Standard Time, UTC+6)

For responsible gaming support specifically, our dedicated responsible gaming team is available around the clock via live chat and can assist with setting limits, activating self-exclusion, or providing guidance on managing gambling activity.